email delivery and shipping policy

05/10/2022

Matrix Pro Leads understands that prompt delivery of your order is essential for your continued business operations. Our goal is to have your leads orders processed within 24 hours on all weekdays, excluding holidays, and by Monday at end of day, for orders placed between 6pm Friday and 9am on Monday morning Eastern Standard Time. If your order includes physical items that need to be shipped, we will use the most cost effective means of delivery. Most items are sent, USPS First Class Package, USPS Priority Mail, or UPS Ground shipping. Tracking will be sent to the email address we have on file for each order, and copy of your leads will be emailed to you in the file type noted on your order. You can always request a different file type by contact support if needed. We also save your leads by order# for 6 months in case you need them sent to you again.